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2. What do the different buttons and icons mean?
3. What currency are the per minute rates billed in?
All billing is handled in US Dollars.
4. What if I only have one phone line?
When you initiate a call with a SugarHost the TalkSugar call connection system will try and call you right away. If you do not answer it will try again 1 minute later. And finally, if that call goes unanswered it will try again 1 minute later. After that it gives up. This ensures you will have a few minutes to disconnect from the internet.
You will not be able to view any LiveCam streams if you only have one phone line but you can talk to any of the SugarHosts on the phone.
5. What do I need to view LiveCam streams?
You will need the latest version of Macromedia Flash installed on your computer. When your call is connected simply stay on the page you are taken to, inform the SugarHost you are waiting for their LiveCam stream to start and you should start seeing it in less than a minute. If you do not see it in less than a minute, then either you or the SugarHost may be having a technical problem and you may wish to hang-up.
Note: LiveCam feeds can not be viewed if you are connecting via the toll-free number.
6. What does the 'Score' mean and how is it calculated?
The SugarHost score is simply another piece of information you can use to decide who you would like to talk to.
A SugarHost earns points by getting good feedback from people like you that have talked with them on the phone. The SugarHost loses points when they get bad feedback or when they don't answer their calls.
But, don't discount a SugarHost simply because they have a low score. It could just be that they are a new SugarHost and havn't had a lot of callers yet.
7. How do I leave Feedback for the Host(s) I have called?
Log into your account, click "My Account" on the menu at the bottom of the page, then choose "Call History". All calls you have made within the last 7 days will be shown. You can leave feedback for any eligible calls.
8. I lost my PIN Number, how can I get it back?
Click here to access the PIN Number recovery tool.
If you are a SugarHost Operator and have lost your password, click here.
9. What fees are involved? When does my credit card get billed?
There are no signup fees, no monthly fees, and no hidden fees of any kind. The only fee you ever pay is the per minute rate of the Host you are calling or as indicated when you choose to purchase a Buy Item or paid message. The only time your credit card is ever billed is when you choose to add credit to your TalkSugar account. If you choose to add $10 credit, you will be billed for $10 credit.
10. What do charges show up on my credit card statement as?
When paying by credit card, charges show up on your credit card statement as .
11. How do I change the credit card details I'm using on my account?
You can't. If you'd like to use a different card you will need to start a new account.
12. How do I cancel my account?
Login to your account and come back here.
13. What is Bitcoin and how does it work?
Bitcoin is a decentralized, electronic, peer-to-peer (P2P) payment system. It allows people to make purchases over the internet securely without using a credit card. For more information, or to install Bitcoin on your computer, please visit Bitcoin.org. Yes, TalkSugar.com accepts Bitcoin.
14. My question is not answered here, who can I contact for further support?
If you have any questions please do not hesitate to contact us. Our friendly staff is here to help.